Don Peppers: Return on Customer : Creating Maximum Value From Your Scarcest Resource
I first spoke with Don Peppers and Martha Rogers in the early 90's and was impressed by their dedication to individual customer relationships. This book is a must read for Internet Retailers who are looking for a more customer centric direction. (***)
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thank you. i love to read this type of information posts. again thank you...
Posted by: kiralık devremülkler | Saturday, March 26, 2011 at 05:49 PM